Contact Us
Have a question about one of our reviews, a correction to flag, or feedback on how we assess payout rates at US online casinos? We're here for it. Use the details below to reach the editorial team at USA Casino.
Get in Touch
The best way to contact us is by email at [email protected]. We monitor this inbox regularly and aim to respond to all enquiries within 48 hours on business days. For complex questions — particularly those involving bonus terms or licensing queries — it may take a little longer, but we will always follow up.
Before reaching out, it's worth checking whether your question is already covered on one of our dedicated pages:
- About our editorial approach and who we are
- Responsible gambling tools, self-exclusion and support services
- Terms and conditions governing use of this site
What We Can Help With
Our team researches and reviews online casinos available to US residents, with a particular focus on verified payout rates, licensing, and player protections. Here are the kinds of enquiries we handle:
- Review accuracy: If you believe information about a specific casino — its RTP figures, bonus terms, or payout speeds — is out of date or incorrect, please let us know. We take factual corrections seriously and will verify and update content as needed.
- Reader experiences: Your real-world experience using a casino we've reviewed is genuinely useful. Good or bad, it helps us keep assessments grounded. We cannot resolve individual account disputes with casinos directly, but your account may inform how we update a review.
- Editorial suggestions: Think a casino worth reviewing is missing from our list? Let us know. We'll consider it for inclusion if it holds appropriate licensing and meets our minimum standards for player protection.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, please visit our responsible gambling page for guidance, self-exclusion tools, and links to national support services. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
- Business and partnership enquiries: For commercial queries, please use the same email address and mark your subject line clearly. We review all partnership requests against our editorial standards before responding.
A Note on Editorial Independence
USA Casino is an independent comparison site. Our rankings are based on researched criteria — including payout percentages, licensing status, payment method range, and bonus terms — not on commercial relationships. Some casinos we feature may pay referral commission when a reader signs up, but this does not determine their position in our rankings. If you have questions about how we assess and rank casinos, our About Us page explains our methodology in full.
What to Include in Your Message
To help us respond as usefully as possible, please include:
- The casino name or page you're writing about, if your question relates to a specific review.
- A clear description of the issue, correction or suggestion.
- Any supporting detail — screenshots, links or dates — where relevant.
We don't need personal financial information, account credentials or payment details. Never include those in an email to us or to anyone else.
Response Times
| Enquiry type | Typical response time |
|---|---|
| Factual correction or review update | Within 48 hours |
| General question or feedback | Within 48 hours |
| Business or partnership enquiry | Within 5 business days |
| Responsible gambling concern | We direct these to specialist services immediately |
We read every message we receive. Whether you've spotted a discrepancy in a payout rating, want to share your experience with one of the casinos we cover, or simply have a question about how the site works, your message is welcome. Email us at [email protected] and we'll be in touch.